Customer Success Engineer – Coiote DM
Product: Coiote DM
Level: Junior/Regular
Contract: B2B
Location: Krakow or partly remote
Salary B2B: 5 000 - 7 000 PLN
+ paid days off
Key tasks include:
- Implementation of customer requirements through system configuration.
- Helping customers to facilitate their smooth onboarding with our system.
- Cooperation with customers in the configuration of the system and device testing.
- Reporting system errors and gathering feedback from our customers.
- Creating documentation of delivered solutions.
- Conducting training and providing answers in regards to the IoT protocol and solutions.
- Working closely with the development team on resolving bugs and with the product team on designing new features.
- Seeking new business opportunities and optimization of customer processes.
What we expect from you:
- IT-oriented education (preferably: Information Technology, Automation and Robotics, Information and Communication Technology, Electrical Engineering) or
- Analytical mind supported with non-humanities studies
- Knowledge of computer networks and tools (e.g. wireshark, tcpdump, netcat, netstat)
- Knowledge of common communication protocols (e.g. TCP, UDP, HTTP, TLS)
- Knowledge of at least one scripting language (basic Bash or Python)
- Being able to use a Linux-based system (e.g. Ubuntu, Debian).
- Fluent communication skills in Polish and English (both written and spoken).
Nice to have:
- If you know the following, that’s great, but if you don't, we will train you here once you’re onboarded. Don’t worry!
- Knowledge of IoT protocols: MQTT, CoAP, LwM2M.
- Knowledge of version control systems (e.g. GIT)
- Experience in working with foreign customers (but contrary to SpaceX, we work only with customers inhabiting Earth).
- Programming skills in at least one programming language.
- Knowledge of Kubernetes, Docker and Cloud Native deployments concepts
- Cisco CCNA, CCNP courses
- Experience in Google Cloud / Amazon Web Services / Microsoft Azure
- Previous work experience in IT.
What do we offer:
- Flexible working hours.
- Multisport card.
- Company’s own parking and bike room.
- A kitchen full of snacks.
- Work in a leading Polish technology company building its own industry-winning products used by top companies around the world.
- A relaxed work atmosphere – no dress code, no open space.
- Freestyle working policy - hybrid working style, no face masks restrictions
Customer Success Engineer – Coiote DM
Product: Coiote DM
Level: Junior/Regular
Contract: B2B
Location: Krakow or partly remote
Salary B2B: 5 000 - 7 000 PLN
+ paid days off
