UMP Fixed Wireless Access

Maximize your return on fixed wireless access investment with automated service quality assurance

Fixed wireless access (FWA) is an increasingly popular access network technology allowing LTE-based broadband services to fixed residential and business locations where cable/optical infrastructure investments are non-viable. FWA is an area of telecom innovation with emerging private LTE networks and 5G, especially in the US with FCC’s approval of the 3.5GHz midband CBRS spectrum.

However, for any fixed wireless access deployment to be successful, telcos will need to:

  • Focus on finding the right device vendor, as devices that frequently lose signal might put the fixed wireless access trial at risk
  • Face the common device management challenges, from manually rolling out firmware upgrades to groups of customers to managing the costs of customer support operations. In particular, due to the wireless nature of fixed wireless access deployments, ensuring top-class monitoring of the quality of customer service should be their number-one priority.

AVSystem offers a solution to both aspects:

CSPs can point CPE vendors to AVSystem’s TR-069 Test tool to verify that the devices will meet the highest industry standards, eliminating one of the biggest technological risks before the commercial launch of their fixed wireless access solution.

CSPs can use our platform for efficient device management, i.e. safe large-scale firmware upgrades. Most importantly, with fixed wireless access-specific insights from service monitoring and NMS integrations, the customer care and NOC departments can quickly solve and prevent customer problems with the use of the UMP Fixed Wireless Access solution.

Reduce your mean time to repair (MTTR)

Monitoring the varying quality of wireless signal is a crucial factor needed for a successful fixed wireless access deployment. With Unified Management Platform’s (UMP) powerful visualization capabilities you can easily track key performance indicators (KPIs) to get deep insight into network performance, user experience and service quality. When the NOC operator sees the list of the worst performing BTSes or the most often rebooting devices on the main system dashboard, he can quickly find the root cause of access-layer problems and significantly reduce your mean time to repair (MTTR).

Deliver better customer experience while reducing your operational expenses

Since it’s a challenge to hire and train 4G/5G/CBRS experts, having the domain expertise automated is a real game-changer. Apart from allowing easy device firmware upgrades and enabling other important device management-related features, our platform gathers more than 30 E-UTRAN signal parameters (i.e. RSRP, RSRQ, SINR, CINR) and categorizes information about their cells into several easy-to-understand KPI metrics. Once the customer calls, even less experienced operators can quickly verify the KPIs and run a speedtest with several other diagnostics to deal with the situation in a matter of seconds, leading to improved customer satisfaction at lower operational costs.

Turn technical QoS insights into revenue-generating strategies

With underlying wireless access technology in mind, UMP Fixed Wireless Access provides fully automated latency and packet loss monitoring, speed tests and QoS trend analysis. What’s more, at the end of each month you get an auto-generated advanced QoS report based on fine-grained radio status data samples. This gives you the technical insight needed to create revenue-generating strategies.

Combine UMP Fixed Wireless Access with UMP Smart Workflows

Our premium solution offers predefined workflows providing device repair actions at a single click of a button... or even in a fully automated fashion! Check out how our UMP Smart Workflows a integration can benefit your use of UMP Fixed Wireless Access.

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AVSystem sp. j., Radzikowskiego 47D, Cracow is the controller of your personal data. We will process your personal data to contact you in response to your message. If you agree to a specific communication channel, we can also contact you in the future for marketing purposes. You can withdraw your consent at any time or object to data processing. You have the right to r access your personal data, the right to rectification data, the right to erasure data, the right to demand the restriction of the processing of your personal data and the right to object to the processing of your data. More information about processing of your personal data is available here.

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