December 2011 Kraków, Poland
AVSystem finalized deep integration of its flagship product Unified Device Management Platform in Netia. Thanks to brand new VoiceIP-ACS TR-069 ACS server and mentioned integration new and existing subscribers can enjoy instant network service and immediate support. Full control over new and existing network equipment all network maintenance is performed smoothly and without delays. This makes the system integral part of networking solution for home and small business users.
VoiceIP-UMP ACS platform start was matched with enrolment of new All-In-One home gateway “NetiaSpot”.
Revolutionary new service “Moje Urządzenie” (My Device) will allow users remote administration over their home equipment from any Internet enabled computer is scheduled to be publicly available in February 2012. Full integration with existing self-management system Netia-Online enables seamless transition for existing users into the new environment.
Unified Device Management Platform is also crucial for “Business Office” – hi-end integrated solution for medium-sized companies joining data transmission and telephony into single service. Thanks to VoiceIP-UMP first activation and subsequent changes in the environment are almost immediate on business routers and IP-Phones.
Customer support department gained a great tool to lower the number of customer support calls and significantly decrease both time and accuracy of potential problems resolution. This is directly linked with customer experience of both service and support.
Sławomir Wolf, CEO said
“Project in Netia was very demanding for us as the customer expected multi features platform in heterogeneous environment, where many CPE brands are used for services delivery. AVSystem TR-069 ACS platform is one of the best truly vendor agnostic ACS server on the market so project has been completed on time despite of many technology challenges. I am confident our VoiceIP-UMP TR-069 ACS platform fulfils Netia requirements and will generate fast growth of Netia customer base. Relations with Netia remains partnership and I’m sure that our cooperation will remain close. This kind of solution and our partnership will play a key role in evolution of Polish and European IT market – especially since these kinds of solutions are not widely recognised and appreciated yet.”
Jerzy Godek, Network Planning and Development Director said
“At the end of 2010 we organize tender to choose a new ACS solution to provision, manage and diagnose CPEs in our customer network [...] The winner was AVSystem. we have chosen on account of technical knowledge and experience, flexibility, product quality and stability. They win with all of those areas.
The ACS TR-069 platform was deployed within a five months including migration of existing CPEs and integration with our BSS/OSS infrastructure and integration of a three new devices that does not strictly support TR-069 protocol. During these months of cooperation with AVSystem we have confirmed their commitment, flexibility and reliability. [...] Our experience with AVSystem and also its mature and advanced solution allows us to recommend AVSystem as a trustworthy partner and supplier of the ACS TR-069 solution”
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