Unified Management Platform

Let us solve your device management challenges

• Challenge

  Spending a lot of time and resources on coordinating multiple vendors to integrate your devices and systems in multiple ways, high costs of implementing any changes and onboarding your team into a complex multi-step manual service provisioning process.

• Working with UMP

  Our team handles integration of all your device types and their provisioning logic in the platform, customizes the graphical interfaces to your needs, integrates with your external systems and trains your customer care team.

• Benefits

  You get zero-touch provisioning, optimized customer support, enhanced customer experience and the freedom to fully focus on your revenue-generators.

Technical excellence in automated expertise

• Challenge

  When a customer calls about a service issue, it’s a long and costly process to engage your technical experts to solve it. Lack of appropriate tooling drastically reduces not only the experience of the customer that is calling, but also the experience of all the other affected customers who won’t even let you know about the issue.

• Working with UMP

  The platform provides technology-agnostic management while giving technology-specific insight — i.e. if you have a fixed-wireless LTE, you want to be alerted immediately if any eNodeB is down or periodically report on customers KPIs for RSRP/RSRQ/SINR signal characteristics.

• Benefits

  The Customer Support operator needs just one click to execute a set of specialized diagnostics and a second click to set up a suggested repair action. Ensuring a high quality of customer experience with UMP is that simple.

Highest standard of security

• Challenge

  Making sure your customer data is stored safely and you can rely on the platform critical to your operations to have zero downtime so that you can deliver your SLA guarantees to your high-profile customers.

• Working with UMP

  We offer on-premises installation in the security of your network, regularly passed security audits, TLS/SSL on all system entry-points and data redundancy.

• Benefits

  You get SLA guaranteed high availability with 24/7 premium support and your installation is automatically and manually tested before we upgrade your UMP each year.