This white paper touches upon 2 very important concepts across various industries: shared
infrastructure and SLA. Shared infrastructure, generally, involves a system that distributes
resources from one structure to independent nodes in order to lower the costs and optimise
SLA (Service Level Agreement) is on the other hand an agreement between a service provider and a client on the level of service that a carrier is to deliver to a client.
As far as shared infrastructure is concerned, an old and compelling question for telco operator is: will it be beneficial to me if I invest in my own infrastructure? In the case of Service Level Agreement management, the biggest problem is delivering data such as maintenance, outages etc. to a client on time.
SLA monitoring involves an operator obliged to prove the quality of his infrastructure and report it to a client. Such data is normally maintained in large batches in a monthly or even quarterly manner. This paper will explain what are the benefits of using shared infrastructure with AVSystem’s Unified Device Management Platform (UMP) as an exemplary system for SLA monitoring.
Thanks to its ability to extract data directly from terminal devices UMP allows for accessing both current as well as historical network state possible alleviating the problem of SLA maintenance. This and other unique features of UMP vastly increase network planning and network optimization for shared infrastructure deployments.
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