UMP Smart Workflows Module

Use UMP Smart Workflows to furnish your customer care with full automation

UMP Smart Workflows module simplifies the everyday job of customer care operators by offering them an easy-to-use automated tool for diagnostics. The operator, after receiving a call from a customer, can now choose different sets of pre-defined health checks.

Comprehensive step-by-step tasks

These health checks are designed to find the source of each issue and then guide the operator step-by-step until he is able to solve it. The process is very easy. It can look something like this:

The operator receives some information about a given customer’s WiFi connection problem.
He chooses the appropriate workflow to run health checks that will help him track down the issue.
He runs health checks in order suggested by the workflow until the issue is recognized.

Fully automated and fully customizable

The workflows reduce human involvement nearly to zero. Not only can they be run online, but they also can be scheduled to run periodically even if you are offline. Once the operator confirms that the workflow is well-defined, he can leave it to be executed periodically and just monitor the results.

Built from scratch

What’s more, entire workflows can be created from scratch with no need of advanced technical knowledge. With a simple workflows editor, the operator can create completely new workflows adjusted to their specific needs. The new workflow can be built from already existing steps as well as new steps created in an XML task editor.

Benefits

Quicker reaction to customer’s issues
Simplified and faster diagnostics
Reduced manual labor thanks to fully automated business procedures
Decreased costs of customer care operations
Defining business procedures without the need of knowing all mechanisms of the platform
Easier training of customer care staff

Thank you.
Enjoy reading!

If the download doesn't start automatically in a few seconds, please click here to access the document directly.

AVSystem sp. z o.o., Radzikowskiego 47D, Cracow is the controller of your personal data. If you agree to a specific communication channel, we will process your personal data for marketing purposes. You can withdraw your consent at any time or object to data processing. You have the right to access your personal data, the right to rectification data, the right to erasure data, the right to demand the restriction of the processing of your personal data and the right to object to the processing of your data. More information about processing of your personal data is available here.

CONTACT US

Name

Company e-mail

Company

Phone number

Lead Source

Message

I hereby agree to receive marketing information from AVSystem sp. z o.o. in the future, including using telecommunications devices and so-called automatic calling systems. I understand that I can withdraw my consent at any time ...moreby sending a declaration of withdrawal to the following email address marketing@avsystem.com. As a form of contact I choose electronic messages and/or a phone call (depending on the contact details I have provided).

Marketing Consent Opt In Date:
Marketing Consent Opt In Reason:
Marketing Consent Opt Out Date:
Marketing Consent Opt Out Reason:

Send a message

Thank you!

Your message has been sent. Our team will contact you as soon as possible.

AVSystem sp. z o.o., Radzikowskiego 47D, Cracow is the controller of your personal data. We will process your personal data to contact you in response to your message. If you agree to a specific communication channel, we can also contact you in the future for marketing purposes. You can withdraw your consent at any time or object to data processing. You have the right to r access your personal data, the right to rectification data, the right to erasure data, the right to demand the restriction of the processing of your personal data and the right to object to the processing of your data. More information about processing of your personal data is available here.