Broadband Service Assurance Platform (BSAP) is a system for customer care and network operation centers (NOCs) that drastically reduces mean time to repair (MTTR) of telecommunications systems by using monitoring of the access network devices (OLT/CMTS/DSLAM/MSAN/eNodeB) and AI-driven fault prediction.
Act fast on network issues to deliver highest service level agreement (SLA) standards
Move from manual and reactive to AI-powered proactive maintenance
Cost reduction guarantee with personalized service assurance
Since each telecom system and network is complex in its unique way, it’s surprisingly hard to find off-the-shelf tools that work and even harder to integrate them with each other. And without the possibility to proactively solve major network issues and avoid downtime, it's extremely difficult to ensure customer satisfaction despite large customer care/NOC investments.
On top of the market-leading Broadband Service Assurance Platform you get access to integration services to perfectly fit the platform into your infrastructure landscape e.g. by creating dedicated BSS-driven metrics. This personalized integration reduces friction and speeds up the work of the customer care/NOC departments, which results in decreased operational costs along with customer-winning levels of service quality.
Less downtime, reduced MTTR and smaller number of maintenance actions
Cost savings on technical staff hiring, training, manual interventions and customer care/NOC operations
Improved quality of service driving higher customer satisfaction and lowering churn rate
Looking for a platform to automatically activate your services and solve customer-facing problems?
Check our Unified Management Platform (UMP)
If you'd like to talk to our sales team about our products, go to the contact form or write to us directly at sales@avsystem.com.