UMP Cloud

UMP Cloud is an entry level, multi-protocol device management solution deployed
in Cloud. It allows ISPs to optimize processes, automate workflows
and control end-users’ devices.

Remote device management tool in the cloud

UMP Cloud is an entry level, remote device management solution for small and midsize businesses (SMBs). It enables ISPs & enterprises to get the full advantages of a carrier grade ACS server in a SaaS delivery model and bring a top quality of service for the end-users.

How does it work?

  • Connect any number of devices

    UMP Cloud supports TR-069 (CWMP) and any other protocols, all vendors and device types.

  • Use a single platform

    Provision, manage and monitor all devices remotely. Add new devices and let the system grow with your business.

  • Use API for integration

    Integrate UMP Cloud with other systems such as CRM, ticketing system or OSS/BSS.

Perfect solution for BEC, AVM, Mikrotik, D-Link

and more

Provisioning

Automate mass configuration

Benefit from the rich collection of presets for DSL, VoIP, IPTV, LTE, WiMAX and WiFi. Define your configuration and automatically propagate both the common and device-specific parameters across your network. Different configurations can be set on different devices based on a given preconditions.

FIRMWARE UPGRADE

Perform firmware upgrade & handle exceptions

Prearrange firmware upgrade flows to decide which devices should be upgraded to a specific software version. Any failed updates will be detected automatically – you will be able to check the cause, re-run the tasks automatically or manually and store the most problematic devices in the separate group.

MASS OPERATIONS

Get control over maintenance tasks

Save your time and perform any group operations on any group of devices at once. Devices can be grouped based on the chosen criteria such as device type, its location or device capabilities. That enables you to e.g. restart devices with high memory usage or add services to a group of clients at a selected geographical location. You will never interfere with the clients’ needs by performing your maintenance work automatically out of rush hours.

MONITORING

Track service performance with proactive alerting

Track the quality of service for end-users’ devices using predefined, ready-to-use monitoring templates and alerts. You can monitor inactive/faulty devices, bandwidth consumption, latency, LTE/BTS, WiFi security or any other parameter available on a specific device type. Use proactive monitoring and alerting for early problem detection and troubleshooting.

CUSTOMER CARE

Solve the problems on the spot

Diagnose and resolve network problems remotely during a support call to reduce the need for on-site troubleshooting. Call Center CSR (Customer Service Representatives) can access notes and details of the specific device’s performance, reboot it or modify its settings. Most of the problems can be solved using visual tools or Quick Fix actions which make the work easier for non-technical staff.

More features

Troubleshooting

Run a full set of diagnostics to early detect any network problems. Analyze all the logs of a specific device or device group to find the possible cause and quickly fix the problem. Then you can automatically apply the solution to the specific group of devices or to the whole network.

Secure NBI for OSS/BSS integration

Integrate Cloud UMP with your CRM or OSS/BSS systems with secure Northbound interface (NBI) using SOAP web service. We will support you by providing you with NBI call examples so that you can easily develop your own provisioning flow.

Full auto discovery

UMP Cloud is capable of automatic device registration and retrieving all existing parameters of the device during the first session, ready to be modified or renamed in order to unify the provisioning procedure. This significantly reduces the workload of system administrators, as manual configuration and registration of every single parameter are no longer required.

Benefits

Compete with the biggest Telcos

Use the carrier-grade solution deployed by the biggest operators to truly compete with them. Gain access to the advanced features for remote management, provisioning and monitoring to improve the performance of your business and deliver best quality services to your customers.

Lean on the high-level security

UMP Cloud ensures the same level of security as the on-site deployments. Its geo-redundant architecture & hosting on the authorized servers ensure increased data loss protection and makes your data truly safe!

Reduce your cost

Save the time and resources you spend on manual network operations such as configuration changes, turning services off/on or diagnosis. Thanks to the remote network management you will be able to better allocate your resources and reduce your costs.

Avoid initial investment

Get access to all advanced features with no upfront payments or initial CAPEX investments. UMP Cloud is offered in a SaaS model so you will get charged only for the real resources used by your devices.

Benefit from free upgrades

Take advantage of using the platform that is constantly being developed and tailored to the customer’s needs - all the upgrades are free of charge and managed by AVSystem. You can also ask for custom functionalities when the need arises.

Implement business intelligence

Use the data provided by UMP Cloud to segment your market and identify various types of your customers. That will enable you to maximize your profits and avoid potential business losses by adjusting your offer and implementing active upselling.

Deployment details

Equipment needed None (cloud-based)
Easy growing and scaling
All modules and features
Management protocol support
Communication security TLS with AVSystem’s certificate
User management Basic
Regular updates
Training courses and materials Standard
Technical support 24/7 Option to buy

Specification

Supported management protocols CWMP (TR-069), HTTP/S (configuration file provisioning), OMA LwM2M
Supported device classes ADSL, VDSL routers, home gateways, FFTx ONTs, LTE devices, 4G mobile broadband routers, IP phones, IPTV Set Top Boxes, 3G/4G Femtocells and more
Support of diagnostics Ping, Traceroute, Download, Upload, Parameter Based Monitoring
Platform configuration Task-Based
Monitoring All features of Unified Device Management Platform
Alerting Based on advanced monitoring extensions
Security Features HTTPS connector for devices and TLS for NBI
Inbuilt servers CWMP, GUI, STUN and XMPP servers for NAT traversal
  • Alsatis chose the UMP Cloud Service for the fully featured solution, the ease of deployment, and the cost control it allows us to have. We appreciate the reactive support we had for the adaptations we asked for

    Frédéric Moulins

    Network and Software Development Engineer, Alsatis, France

  • We needed a TR069 platform for management our IP phones and UMP Cloud was brilliant. During a trial period we stayed really satisfied with what AVSystem has to offer. It is highly configurable and permits good control in any aspect of the devices. The company turned out to be the best in its domain.

    Andres Ruiz

    Co-Founder, Ubunet, Spain

  • We are working with AVSystem as a TR-069 ACS provider for quite a long time now and we are very satisfied with their work ethics and technical strength. We always get their engineering support quickly and we do appreciate a feeling of strong back-up that we receive.

    Samuel Osorio

    Technical Director, Adam, Spain

  • We needed a TR-69 service provider to help integrate into our network to provide cost effective solutions across a large geographic area. AVSystem seamlessly integrated into our network. We were surprised when we received real-time support from the AVSystem engineers while being on the other side of the world. We have found the company very easy to deal with.

    Paul Mula

    Co-Founder and COO, Frontier, Australia

Request a free trial

Contact us by filling out the form below or send an e-mail to sales@avsystem.com.

Your free 30-day
trial includes:

  • Demo of full posibilities of UMP Cloud
  • Integration with your devices
  • Full technical support during the whole trial.

Zuzanna Rochowiak

Business Development

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