Automated service activation and customer problem solving
Unified Management Platform
Unified Management Platform (UMP) is a system for telcos that focuses on service activation, configuration and customer problem solving with the use of the market's best Auto Configuration Server (ACS) for all access technologies, TR-069 and all other protocols and all residential and business CPEs.
Easily configure and activate new services
- Transition from tedious manual configuration to service activation using zero-touch provisioning. Easily manage and upgrade the firmware on both your new and legacy devices in a secure, automated and unified fashion regardless of the underlying technology.
Bring your customer experience to the next level
- Proactive monitoring significantly decreases the number of technical issues affecting your customers in the first place. Once they do need your help — the platform is designed for network operations centers, customer care/customer support and field engineers, giving them the best tools to instantly solve your customer's problems and build their loyalty.
Significantly reduce your operational costs
Our experience in 100+ large UMP deployments worldwide shows that by introducing our platform you will reduce the number of customer care calls by 20-30% and decrease support call duration by 40-50%. Cut down the cost of technical staff onboarding, save the time on manual service management and experience the exceptional return of investment we offer.
Contact usPREMIUM TELCO SOLUTIONS
Use our platform and integration services to gather all your devices from all access technologies (FTTx, HFC/DOCSIS, xDSL, Fixed-Wireless/LTE) with the use of any protocol (TR-069, SNMP, CLI SSH/Telnet, OMA-DM, USP)–see our full technical specification. We offer on-site training, 24/7 support and integration with any CRM/NMS/OSS/BSS system. On top of that we provide you solutions tailored for:
Pedro Martinez
Senior Manager Wireline Engineering/Infrastructure, Sunrise, Switzerland
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