Automated service activation and customer problem solving

Unified Management Platform

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Unified Management Platform (UMP) is a system for telcos that focuses on service activation, configuration and customer problem solving with the use of the market's best Auto Configuration Server (ACS) for all access technologies, TR-069 and all other protocols and all residential and business CPEs.

Unified Management Platform

Easily configure and activate new services

  • Transition from tedious manual configuration to service activation using zero-touch provisioning. Easily manage and upgrade the firmware on both your new and legacy devices in a secure, automated and unified fashion regardless of the underlying technology.
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Telco Customer Care

Bring your customer experience to the next level

  • Proactive monitoring significantly decreases the number of technical issues affecting your customers in the first place. Once they do need your help — the platform is designed for network operations centers, customer care/customer support and field engineers, giving them the best tools to instantly solve your customer's problems and build their loyalty.

Significantly reduce your operational costs

Our experience in 100+ large UMP deployments worldwide shows that by introducing our platform you will reduce the number of customer care calls by 20-30% and decrease support call duration by 40-50%. Cut down the cost of technical staff onboarding, save the time on manual service management and experience the exceptional return of investment we offer.

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Use our platform and integration services to gather all your devices from all access technologies (FTTx, HFC/DOCSIS, xDSL, Fixed-Wireless/LTE) with the use of any protocol (TR-069, SNMP, CLI SSH/Telnet, OMA-DM, USP) – see our full technical specification. We offer on-site training, 24/7 support and integration with any CRM/NMS/OSS/BSS system. On top of that we provide solutions tailored for:

AVSystem’s UMP turned out to be the best solution for our specific service provisioning requirements and planned improvements in customer service. The deployment of AVSystem’s UMP enabled us to enrich our provisioning process and was done within the desirable deadlines and without disruption of any remaining business processes.

Pedro Martinez

Senior Manager Wireline Engineering/Infrastructure, Sunrise, Switzerland


  • Broadband Service Assurance Platform

    Prevent network issues with automated monitoring.

  • DHCP server

    Benefit from seamless IP addresses assignment.

  • Cloud ACS

    Manage devices via TR-069 in a SaaS model.


Eager for more? Check out AVSystem's free resources.


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